Shipping policy

Thank you for purchasing from TAYLOR RAE JAMES. Based in New Zealand, our online store focuses on a full range of fashionable apparel products. We adhere to standardized order processing and strict logistics management systems, conducting meticulous product inspection and secure packaging for every garment. We aim to provide stable, safe and timely delivery services for all global customers.

1. Order Processing Time

All successfully confirmed and fully paid apparel orders will undergo internal inspection, sorting and sealed packaging within 1 to 7 working days. Our processing operations are only carried out on regular working days, excluding weekends and official public holidays in New Zealand.
During large promotional events and shopping peak seasons, the sudden surge of orders may moderately extend the standard processing cycle. We will send formal email notifications to customers in a timely manner once obvious order delays occur, ensuring customers grasp the latest order progress.

2. Shipping Rates and Delivery Estimates

Shipping costs for all clothing orders are calculated based on package weight, outer size and delivery area. The accurate shipping fee will be automatically calculated and intuitively displayed on the checkout page before order payment. Our store never provides free shipping, shipping subsidies or any logistics preferential policies for any orders.
The unified estimated delivery time for all standard apparel shipments is 15 business days. All delivery cycles are only reference standards and cannot be absolutely guaranteed. Actual delivery speed will be affected by logistics carrier scheduling adjustments, customs inspection progress, extreme weather, regional logistics restrictions and holiday arrangements, which shall be subject to actual logistics conditions.

3. Shipment Confirmation and Order Tracking

After your clothing order is packaged and dispatched from our warehouse, you will receive an official shipment confirmation email, which includes your exclusive order tracking number and official logistics query channels.
It should be noted that logistics tracking information cannot be updated synchronously immediately after shipment. Normally, complete transit status and delivery dynamic data will be opened for customer inquiry within 24 to 48 hours after the logistics carrier completes package pickup and system registration.

4. Incorrect Address Disclaimer

Customers need to fill in accurate, complete and valid recipient addresses and effective contact information during order placement. Please carefully check all delivery information to avoid delivery failure, package deviation and return risks.
TAYLOR RAE JAMES will not bear any liability for misdelivery, package loss or return losses caused by wrong or incomplete recipient information provided by customers. If the package is returned due to address errors, the customer shall bear all return logistics fees and secondary reshipping expenses.

5. Lost or Damaged Packages

If your apparel package is abnormally detained, missing or lost during cross-border transportation, please contact our customer service team and submit a valid investigation application within 3 business days after the expected delivery date, with your order number attached.
If the received clothing products have damaged packaging, fabric damage, stains, extrusion deformation and other quality problems caused by logistics handling, please feedback to our team within 24 hours after receiving the goods. You need to provide complete and clear photos of the outer packaging and damaged products. Our team will verify the truth of the situation and give a reasonable solution as soon as possible.

6. Apparel Care and Usage Notice

Each piece of clothing sold in our store is equipped with a professional fabric care label, with targeted washing, maintenance and storage guidelines adapted to different material characteristics. We suggest customers follow the official care instructions for daily wearing and maintenance to effectively protect the fabric texture, color fastness and wearing effect of the garments.
We do not undertake any after-sales responsibility for product damage, shrinkage, fading, deformation and service life attenuation caused by private cutting and modification, non-standard cleaning, high-temperature drying, artificial damage and other improper use that does not conform to product care specifications.

7. International Shipping and Customs Notice

All cross-border international apparel shipments will enter the customs inspection process of the destination country or region, and may be charged with corresponding import duties, inspection fees and other miscellaneous fees in accordance with local foreign trade policies and customs regulations.
All customs-related charges are independent of product unit price and shipping fees, and all expenses are borne by the customer. These fees are not included in the order settlement amount. Customers need to abide by local import rules and independently complete customs clearance and fee payment procedures.

8. Contact Information

If you have any questions or suggestions about our shipping rules, order processing progress and logistics services, please contact us through our official service channels:
Trade Name: TAYLOR RAE JAMES
Phone Number: +64 28 280 2980
Email: contact@taylorrae.shop
Physical Address: 224 St James Ave, Tasman, Richmond 7020, New Zealand